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Problems Diagnostic & Reporting Automation Agent
Problem Reporting and Diagnostics agent features list:
ChatBot version of Help Desk & Problem Reporting agent “HelpNow” can capture problem information and screenshot on iPad/iPhone/Android devices.
End-users do not need to login to a Ticketing / Problem Management Web application to report a problem. End-user can press hot key / icon to report a problem and agent transparently captures diagnostic information, uploads it and creates ticket.
This gives your organization the tools to improve overall user satisfaction and user experiences and more than pays for itself in the costs that you save.
Every error report includes full diagnostic information about the root cause, so your team can fix issues faster and maintain a flawless experience for your users.